This was a Talking Web newsletter on 20 January 2026 - join the newsletter here.

Hope you had a lovely weekend and your week is going well so far?

We took our 11 year old to see a Sherlock play at the theatre on Saturday (this one), which was great.

I think this year, with my work involving so much AI (using it, reading the latest about it, teaching it) I’m craving the work of talented humans to balance it out! So I’m hoping for more gallery and theatre trips.

It was odd though, watching a “play” when I’m usually all about “musicals” – had to remind myself they weren’t about to burst into song.

A quick check on your website

This week’s task is simple (as they all are), but oh-so-important.

It’s about checking the contact details on your website.

“But of course they’re fine”, I hear you cry!

But actually, they so often aren’t, especially when you include social media…

Issues I see on big brand sites:

  • Ends up no one is really sure where the contact form goes if the visitor selects “x”… it was maybe Lucy, but she left 6 months ago…
  • No one noticed, but your spam filters changed on your company email and now you’re not receiving emails from the website (the silent fails are the worst ones).
  • You realise that on your location pages the Google Map has a nasty “For Developer Purposes Only” watermark across it (because your credit card details have expired in Google and even though map embeds are usually free you still need a valid card on file).
  • Someone in the organisation changed the Instagram password and now the feed/image grid isn’t working.

Issues I see on teeny tiny DIY websites:

  • You bought a theme and it came with social media icons in the footer and you didn’t link them up, or you don’t have anywhere to link them to but didn’t remove them (this is sooo sooo common).
  • You didn’t take out the placeholder address.

And issues I see on everyone in-between:

  • You changed your phone number on your contact page but forgot it’s also in your footer.
  • You didn’t update the dummy email address in the sample privacy policy.
  • You’ve got a live chat but you never have time to be “online”.
  • Everything above!

And that’s before we consider your contact details around the rest of the web.

Give yourself a quick Google, check what shows up and change anything you need to.

Obviously it’s vital that your contact information is correct so that your potential customers can contact you, but it’s also a massive trust signal. A website looks deeply uncared for if there are inconsistencies or broken links.

In a time of so much mistrust, people won’t trust a brand who’s website is broken or clearly wrong.

Have a great week folks, and as always, any questions just ask away on my Q&A Insta post (top of my profile).

Lisa

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