Set up email auto-responder in webmail

Last updated 17th February 2016

UPDATE - Feburary 2016:

It seems the world has moved on and Webmail is slightly different now, so you can find the autoresponder option in Webmail by clicking on the email address icon in the top right of Webmail (next to the logout link), and add/edit and delete autoresponders that way, as shown in the following image.

 

If you use webmail to access your email and you'd like to set up an auto-responder please see the instructions below.

Auto-responders are a reply that's sent to anyone who emails you, with a message explaining that you're out of the office / on holiday etc.

Instructions for setting up an auto-responder in Webmail, whether you use Horde, Squirrel Mail or Round Cube:

1. Log into Webmail (http://www.yourwebsite.com/webmail or http://webmail.yourwebsite.com depending on your website). On the first screen you see click on the Auto-Responders icon, highlighted in the image below with a red box around it:

Auto-responder set up in webmail

2. The next screen will show you any auto-responders you already have set up (if any). To add a new one, click the "Add Autoresponder" button:

How to set up an auto-responder

3. In the form that appears, fill in "from", "subject" and "message" and click "Create/Modify".

Eg. From: Lisa Bailey | 18a Productions Ltd.

Subject: Out of the office

Message: I am currently out of the office until Tuesday and will reply to your email on my return.

Setting up an auto-responder in CPanel

4. Then you're done! Remember to come back and turn off your auto-responder once it's out of date. It'll show in the list we talked about in Step 2 (that was probably empty this time!).