Server migration issues

Some of our hosting clients may be experiencing problems with their hosting and email but we are working to get this resolved as soon as possible.

Yesterday evening our server alerts made us aware of a problem with the hosting of some of our clients' sites. We immediately investigated everything we could our end but then contacted our hosting supplier to find out what the problem was.

We learned that as part of a server upgrade, our account had been moved to a new server and the old server had been deleted.

In order for the sites to show on the new server we need to upgrade a DNS setting with our domain registrar. We tried to do this immediately, but a fault on our domain registrar's site stopped us from completing the task. We rang our domain registrar to find that they are closed at weekends and their support will re-open at 9am this morning (Monday). We raised a support ticket anyway incase they have a skeleton support crew over the weekend but will call them as soon as 9am reaches us.

Meanwhile we repeatedly asked our hosting provider to do something about the fact that they had deleted our old server without any notice or advance information about the DNS changes required but they said there was nothing they could do.

Needless to say it's been a long night - as all we can do is wait until 9am comes around and ring our domain registrar. After DNS update has been made the update will need to propogate (update around the web) but at this point we don't know how long that will take.

Once the update has taken place and propogated websites will be back online and missed emails should start to trickle through with new emails coming through as normal.

Please keep visiting this page for updates as we have them.

We are extremely sorry for any inconvenience caused and really wish there was something we could do rather than wait for 9am.

Update: 8.10am

We have managed to get intouch with our domain registrars before their phone lines open at 9am and the DNS updates have now been made.

From tests I can see that propogtion has already started around the web with sites back to normal in some places.

Exactly when you can start seeing your site will vary, but keep checking - ideally after clearing your browser's cache and history so your computer is more likely to look to the right new location. It may be that other people around the world can see your site before you, just because propogation is a gradual process.

With regards to checking your email, please try webmail as a first resort as Outlook or similar configured on your computer may still look to the old server location for a while by accident.

Again we are extremely sorry for any inconvenience caused by this issue and will certainly be reviewing our contract with this particular hosting supplier in light of their poor handling of this situation. Please be assured we take any server issues extremely seriously and do everything we can as soon as we can to help situations like this.