;transform: ;msFilter:;'%3E%3Cpath d='m20.487 17.14-4.065-3.696a1.001 1.001 0 0 0-1.391.043l-2.393 2.461c-.576-.11-1.734-.471-2.926-1.66-1.192-1.193-1.553-2.354-1.66-2.926l2.459-2.394a1 1 0 0 0 .043-1.391L6.859 3.513a1 1 0 0 0-1.391-.087l-2.17 1.861a1 1 0 0 0-.29.649c-.015.25-.301 6.172 4.291 10.766C11.305 20.707 16.323 21 17.705 21c.202 0 .326-.006.359-.008a.992.992 0 0 0 .648-.291l1.86-2.171a.997.997 0 0 0-.085-1.39z'%3E%3C/path%3E%3C/svg%3E)
Knowledge Base
Social media for customer service: your customers will use it even if you don’t!
New stats show that brands are failing - in a big way - to respond to their customers on social media.
lisa
Articles by lisa
17
Nov '15
05
Nov '15
Our News
Our new Digital Account Manager – Meet Lian
Well what a week! I thought I'd start by saying Hi! I'm Lian Simmons, the new Account Manager here at 18a having joined the team on Monday.I'll be on hand full time Monday-Friday to help you with any queries you may have or simply keep you up to date on…
02
Nov '15
Knowledge Base
EU Commission’s Online Dispute Resolution (ODR) Platform
From the 9th January 2016, online businesses need to link to the new ODR.
21
Oct '15
Knowledge Base
How many visitors is a page getting, and from where?
Do you ever need to find exactly how many people have visited a certain page of your site?
14
Oct '15
Technically Speaking
Errors whilst installing CS-Cart
If you keep getting errors whilst changing the admin path of a CS Cart installation, try this tip.
12
Oct '15
Our News
We’re hiring – Digital account handler role
Update: This position has now been filled.We're looking for an enthusiastic web project manager / account handler to join our team. We are a small, friendly, busy agency with an exciting client list of international brand-clients, web start ups and small businesses. We build everything from simple Wordpress websites, to…
11
Oct '15
Reviews
Buying baby wellies: a UX review of mothercare.com
Having just bough some wellies on the easy to use mothercare website, I thought I'd suggest a few things which could be made even better!
04
Oct '15
Web Gossip
Keeping the free Internet alive
Can you put up with ads if it means you get all your Internet content for free?
02
Oct '15
Our News
Winscombe triumphs again!
Winscombe - home of 18a's HQ - has hit the headlines again for being a great place to be!We moved out of the centre of Bristol, Gloucester Road, in 2011 - we wanted to be on the outskirts of Bristol so we could still drive in easily for meetings, whilst…
29
Sep '15
Web Gossip
Free cloud hosting service HIVE to terminate all accounts in October
All good things must come to an end - some sooner than others.
28
Sep '15
Knowledge Base
Are you still using admin as your WordPress user name?
To protect against hackers, make sure your WordPress username isn't "admin".
24
Sep '15
Our News
The launch of The Web Guild
5 years ago, Lisa Freeman, a Director here at 18a, came up with the idea of a Guild for web professionals.The idea was to help businesses choose a web developer who would suit their project - a trustworthy, experienced, professional company who would give them a good service.Meanwhile, the Guild…